FREQUENTLY ASKED QUESTIONS

Identity Protection

1. What is Identity Theft?

The definitions vary but generally, identity theft is described as "Obtaining or using someone's personal information without their consent or in a fraudulent manner for economic gain or other purposes."
Your personal information includes your name, date of birth, address, social insurance number, credit card number and any other means of identifying you. Although credit and debit card fraud are the most common form of identity theft, the threat is much broader from using your phone number to making unauthorized long distance calls, to opening bank, Internet or mortgage accounts in your name and not paying the bills.
Restoring your identity and credit rating can take months or even years and cost you thousands of dollars. Protecting yourself against identity theft begins with knowledge of how it happens, how to prevent it, and how to deal with it if you do become a victim.

2. If I am a victim of identity theft, what can IDefence do for me? What will I have to do?

Restoring your affairs to their proper state is a complex and time consuming process. At your option, IDefence investigators will take the lead and guide you through the entire process, representing you where possible with outside parties such as credit agencies and creditors. They will also collect the paperwork that needs to be completed and answer any questions you may have in this regard. In short, they will save you time while providing the peace of mind that comes with knowing this critical process is being handled properly.

3. Where can I find more information on protecting my identity?

Since identity thieves are always looking for opportunities to use your personal information, it's important to know how to protect yourself. The following guides and Toolkit provides more information on the growing problem of identity theft and what you can do to reduce your risk.

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