Frequently Asked Questions

General Account Queries

1. How do I change my login ID (email address) or password?

To change your login ID or password, simply visit the ‘My Account’ section of the website. By clicking on the ‘Login Details’ icon, you can quickly update your login ID and/or password using the Edit button.

2. What should I do if I forget my password?

If you have forgotten your password, click on the ‘Forgot Password’ button on the Log In page, at which point you will be prompted to enter the email address associated with your account. An email will then be sent to your inbox with a temporary password. Once you’ve received the email, click on the link provided and follow the steps in order to restore your password.

3. Who is Sigma Loyalty Group?

Sigma Loyalty Group provides innovative marketing and enhancement services programs that businesses across industry segments can embed as part of their own product offering to drive customer loyalty and generate additional value from their customer relationships. With a relentless focus on consumer behavior and emerging trends, SLG leverages technology to build solutions that – because they are meaningful and valued by consumers – help clients enrich their own products and programs in order to build deeper and more profitable customer relationships. For more information, please visit www.sigmaloyaltygroup.com .

4. Why do I need to answer security question?

Security questions and answers provide you with an extra layer of protection and allow us to verify your identity. We will ask you to verify your identity by providing the correct answers to the security questions you have set up with us in the following cases:

  • If you contact us regarding a forgotten login ID (email) or password, OR
  • If we detect you are accessing your account from a different device or computer.

5. Can I choose not to set up questions and answers?

No, it is mandatory for IDefence customers to set up at least two Security Questions and Answer.

6. How do I set up or update my security questions and answers?

When you first logon to your IDefence account, you will be prompted to set up at least two Security Questions and Answers.

You are able to create up to four Security Questions and Answers. To update your Security Questions and Answers, simply logon onto your account, select “My Account” and “Login Details”.

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